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Complaints Management Policy

Data Protection and Privacy Statement

This privacy statement sets out the privacy policy of "www.fcmbassetmanagement.com" which provides a portal or gateway to the investment management services offered by FCMB Asset Management Limited (FCMBAM).  It describes how FCMBAM maintains and protects the information collected from customers and users of its website.

FCMBAM is a private limited liability company registered in the Federal Republic of Nigeria under RC: No. 316583. Its head-office is at First City Plaza, 44 Marina, Lagos State, Nigeria. FCMBAM hosts the fcmbassetmanagement.com website.

Personal Information

At FCMBAM, we strive to meet your needs and provide you with exceptional services. In the course of providing these services, we collect and use personal identification information which may include but is not limited to name, email address, phone number, and contact address.

The lawful basis we rely on for processing your personal information are:

  • Your consent: Where you agree to us collecting your personal information by using our services.
  • We have a contractual obligation: Processing is necessary for the purpose of performance of a contract.
  • We have a legal obligation: Processing is necessary for compliance with a legal obligation to which FCMBAM is subject.

Disclosure

We may disclose personal information to persons including professional advisors, auditors, service providers, or agents performing different services for FCMBAM. We may also disclose personal information as required by the law and regulations.

Information Security

At FCMBAM, we are fully committed to protecting your personal information. We maintain administrative, technical, and physical controls to actively safeguard the personal information we collect. These controls are designed to protect against loss, theft, unauthorized access, disclosure, copying, misuse, or modification. Our security measures include secure servers, firewalls, data encryption, access controls, among others

Cookies

This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk.

Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of our site visitors.

Our website "www.fcmbassetmanagement.com" uses two types of cookies namely:

1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).

2. Persistent or stored cookies that remain permanently on the cookie file of your computer.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are. Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer. Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within this website. Cookies may be used to record details of pages relating to particular products and services that you have visited on this website. This is to provide FCMBAM with generic usage statistics to allow the Company to improve this website and to provide you with information that may interest you.

The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You have the option to configure your browser to deactivate persistent cookies and/or session cookies. However, please note that if you choose to disable session cookies, while you can still access unsecured pages on this website, you may not be able to log in to any authenticated pages.

By using this site, you signify your acceptance of this policy. Your continued use of the site and services following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any enquiries regarding this Privacy Policy or our products and services, do not hesitate to contact us via any of the following channels:

Head Office Address: 5th Floor, First City Plaza, 44 Marina, Lagos, Nigeria
Telephone: 234 908 550 2406
Email:  fcmbamenquiries@fcmb.com or fcmbamcustomercare@fcmb.com

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